PRIVACY POLICY

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Viva Wellness & Injury, LLC. (VWI) offers a text messaging program to
communicate on topics relevant to your relationship with VWI.
For example, you may receive updates related to your visits, account,
billing notifications, prescription reminders and care management. Messaging frequency may vary.

By texting START to 407-350-5075, you agree to participate in VWI’s Text Message Program, and
acknowledge that you understand the risks associated with sending and receiving protected health
information via SMS/MMS text messages, including but not limited to the risk that text messages
exchanged between you and VWI could be viewed by an unauthorized third party.
Your consent to receive SMS text messages from VWI is not a condition of any treatment provided by
VWI, and you can opt out of receiving text messages from VWI at any time
by texting STOP to 407-350-5075.
Your wireless carrier’s message and data rates may apply to SMS correspondence.
VWI does not charge for any text message content that is sent to you;
however, downloadable content may incur additional charges from your wireless carrier.
You are solely responsible for any fees, including web access and/or data or text message
charges that may be billed by your wireless carrier based on your individual plan.
Please contact your wireless carrier for information about your messaging plan.
Your carrier may impose message or charge limitations on your account that are outside of our control.
All charges are billed by and payable to your wireless carrier. Message frequency may vary.

VWI will not be liable for any delays or failures in your receipt of any SMS messages, as delivery is
subject to effective transmission from your network operator and processing by your mobile device.
Additionally, VWI is not responsible for any direct or indirect damages arising from the use of SMS
messages. SMS message services are provided on an as is, as available basis.

Data Obtained
Data obtained from you in connection with VWI’s Text Message Program may include
your mobile phone number, your carrier’s name, the date, time,
and content of your messages and other information that you provide.
VWI only collects data necessary to keep in compliance with any local and/or federal regulations,
VWI does not otherwise utilize this data.
VWI does not share this data with third parties
Your wireless carrier and other service providers may also collect data from your SMS usage,
and their practices are governed by their own policies.

Participating Carriers
Please be aware that compatibility with carriers is subject to change and may vary over time.
While we strive to keep our list of participating carriers updated, VWI does not guarantee that the Text
Message Program will be compatible with all mobile devices or mobile carriers.
VWI is not liable for any delays, failures, or other damage resulting from carrier services or
incompatibility. Carriers are not liable for delayed or undelivered messages. Message and data rates may
apply for any messages sent to you from VWI and to VWI from you. Message frequency may vary.

Join Text Alerts, Questions, Cancel Alerts
Text START to 407-350-5075 to join VWI‘s Text Message Program.
When you opt-in to the service, we will send you a message to confirm your signup.
If you have any questions, call us at 407-350-5075.
You can also text the word HELP to 407-350-5075 to get additional information about the service.
After you send the message “HELP” to us, we will respond with instructions
on how to use the Text Message Program as well as how to unsubscribe.

You can cancel this service at any time. To opt-out, text STOP to 407-350-5075.
Message and data rates may apply.
After you send the message “STOP” to us, we will send you a reply message to confirm that
you have unsubscribed. After this, you will no longer receive text messages from us.
You may re-enroll in the Program and receive text messages from us at
any time by texting START to 407-350-5075.

You represent that you are the subscriber for or authorized user of the
mobile telephone number that you provided to VWI and that you are authorized
to approve any related charges for messaging and data applied by your wireless carrier.

Resolving Disputes
In the event that there is a dispute between you and VWI relating to VWI text messaging
communications or arising out of any matter, such dispute will be resolved in the jurisdiction and
applicable laws of Florida State, Orange County.

Limitation of Liability and Disclaimer
VWI HEREBY DISCLAIMS ALL LIABILITY FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, OR OTHERWISE, ARISING FROM OR IN CONNECTION WITH THE USE OF THE TEXT
MESSAGE PROGRAM. THIS INCLUDES, BUT IS NOT LIMITED TO, DAMAGES RESULTING FROM THE DELAY,
FAILURE, INTERRUPTION, OR CORRUPTION OF ANY DATA OR OTHER INFORMATION TRANSMITTED IN
CONNECTION WITH THE USE OF THE SERVICE. FURTHERMORE, VWI PROVIDES THE TEXT MESSAGE
PROGRAM ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. VWI EXPRESSLY DISCLAIMS ANY
REPRESENTATION OR WARRANTY THAT THE TEXT MESSAGE PROGRAM WILL BE ERROR-FREE, SECURE,
UNINTERRUPTED, OR TIMELY. THE USE OF THE TEXT MESSAGE PROGRAM IS AT YOUR OWN DISCRETION
AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR LOSS OF DATA
THAT RESULTS FROM THE RECEIPT OR USE OF SUCH SERVICE.

Contact Information
If you have any questions or concerns about these Terms and Conditions you may contact VWI’s
Compliance Officer; Brandon Sellers, by calling 407-350-5075, emailing brandon@myvwi.com, or via
mail Attn: Compliance Officer, 7780 Lake Underhill Road, Suite 109. Orlando, FL 32822.